FAQ's
TableArt Inc. (“TableArt,” “we,” “us” or “our”) is providing these Frequently Asked Questions (“FAQ’s”) below to give you a better understanding of www.tableartonline.com ("our Website" or “the Website”), TableArt and how our business and our Website business operates. These FAQ’s, together with our Terms and Privacy Policy, constitute the terms of use of our Website and are collectively referred to as our “Terms and Conditions”. By visiting or shopping at our Website, you agree to accept and be bound by the Terms and Conditions. It is the responsibility of each user of our Website to read and understand the Terms and Conditions. If you do not agree to the Terms and Conditions, please do not use our Website.
Where is your store located?
TableArt is located in the Pacific Design Center, Green Building, Ground Floor, West Hollywood, California 90069. The Pacific Design Center parking structure is accessible from either Melrose Avenue or San Vicente Boulevard. Valet parking is accessible from San Vicente Boulevard (from two right lanes after turning to the PDC from San Vicente Boulevard).
What are your store hours?
We are open Monday through Friday from 9a to 5p; Saturday from 11a to 5p; and on Sunday, we are available by appointment only (scheduled in advance). We do not have regular business hours on Sunday.
What credit cards do you accept?
Visa, MasterCard, American Express and JCB.
We use Secure Socket Layer (SSL) technology that encrypts the data you send us, providing an encrypted channel and server authentication for secure credit card transactions.
If payment on your card is declined or we cannot verify payment, we may decline your purchase or suspend it until we are able to resolve the payment issue to our satisfaction.
If you would like to make payment by wire transfer, please email us at [email protected] or call us at 323.653.8278.
How do I buy items on the Website?
To make a purchase, click on the "Add to Cart" button and follow the prompts that appear for information such as quantities, billing, shipping, etc. The final page of the checkout process for making a purchase is an order review page that allows you the opportunity to review all the details of your transaction to make sure that all information is correct before making your purchase. After you confirm this information, your order will be placed.
When will my credit card be charged?
All purchases must be paid in full at the time your order is placed.
What about sales tax?
We will charge and collect sales taxes for purchases shipped to any location in the State of California. Users who have merchandise shipped from our Website to other states are responsible for any applicable sales or other taxes.
Do you send a confirmation email?
We send an email confirming your order within 24 hours after you place your order. We will also send you an email at the time that your order is shipped.
May I order by phone?
Yes, of course. Please call us at 323.653.8278 during regular business hours.
Who should I contact if I have questions about an order?
Please email us at [email protected]. We are also available by telephone during normal business hours at 323.653.8278.
Can I purchase a gift certificate on the Website?
Please call us at 323.653.8278 to purchase a gift certificate. We offer gift certificates in any denomination you desire.
What if I forget my password?
Click on the "Email Password" button and we will email your password to you within a few minutes. In the alternative, you may email the store at [email protected] or call us at 323.653.8278. If you have forgotten your password and your email address has changed, call us and we can change your email address and reset your password.
Do you giftwrap?
Yes, if you request gift wrapping as part of checkout. We giftwrap in beautiful handloomed silk. As a result, we charge a fee of $5.00 per item.
Are all of the items that you carry in the store included on the Website?
While we endeavor to include as many items as possible on our Website, not al items that we carry in the store are included. For example, many of our dinnerware patterns are far too numerous and allow so many choices of shapes, patterns and finishes that we could not possibly include all of them on our Website. As another example, we carry a very broad selection of table linens, both finished goods that are ready to take home and bespoke items that we produce by custom order, including our own line of table linens and those of many other manufacturers. Most of these items are not currently included on our Website.
May I cancel an order that I have placed?
An order cannot be canceled after it is placed. Please make sure that you want to make a purchase before placing an order on our Website.
What about special orders?
Orders that are placed for merchandise that is listed on our Website as a "special order" are not cancelable after the order has been placed, and such items cannot be returned (except for certain damaged or defective merchandise, as described below).
What if the item I want is not in stock?
While we do our best to keep ample inventory, occasionally an item may not be available.
Some of the items on our Website always need to be special ordered because we don't keep them in stock. The descriptions for these items on our Website indicate "special order." If you would like to know the approximate lead time for receiving special order items, please contact the store prior to ordering (via email at [email protected] or by calling the store at 323.653.8278).
When will my order be shipped?
Generally, your order will be shipped within three business days from the date on which you place an order. Generally, we ship via UPS Ground and, therefore, time of delivery will vary depending upon your geographic location and other factors.
Can you ship my order via a faster method?
Yes, we can ship your order via UPS Air. We charge a higher rate for this shipping service. If, as part of checkout, you indicate that you would like to ship via UPS Air, we will contact you via email with a quote for shipping and handling charges (which will be billed separately from your purchase), and we will not ship your order until you have approved these charges.
Does someone need to be present to accept a delivery?
You are responsible for ensuring that someone is present to accept delivery. Delivery charges are not refundable for unsuccessful delivery attempts.
If there is any issue with a delivery, please email us at [email protected] or call us at 323.653.8278.
What is your returns policy?
Except for merchandise that is listed on our Website as a "special order," merchandise purchased on our Website (other than merchandise that is a "special order") may be returned for store credit only within 14 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of damaged merchandise that we are unable to replace.
Merchandise that is listed on our Website as a "special order" cannot be returned except for certain damaged merchandise (see below).
Bed linens may not be returned unless in original packaging and unopened.
How do I return something to you?
If you would like to return something, you must first contact us to obtain a Return Authorization (”RA”) You can obtain an RA by contacting the store by phone at 323.653.8278 or email at [email protected].
Your return should be shipped by a reputable carrier, and you will need to pay the cost of shipping back to us. You will need to include with your return: your original order number, the name of the item or items you would like to return and the reason for the return.
When returning items, please pack carefully to ensure that items are not damaged in transit to us. TableArt is not obligated to accept returns of goods damaged during return shipping.
We will email you when we have received your return and processed your refund. The timing for a refund to appear on your original form of payment will depend on the timing of your credit card company,
Returns should be sent to:
Returns: TableArt Inc.
Pacific Design Center, Green Building, Ground Floor
West Hollywood, CA 90069
You may also make returns to the store in person.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at [email protected]. In the case of damage that occurs during shipment, we must be notified within 72 hours of delivery or your order. If this should occur, you will need to retain all original packaging (including the shipping carton, packing materials and the damaged item), and we will request photos so that we may file a claim with our courier service. At our election, we will replace the damaged item or issue a refund.
What if I receive an incorrect item?
If you receive an incorrect item, please contact us immediately at [email protected]. We must be notified withing 72 hours of delivery of your order. TableArt’s sole obligation will be to either ship you a replacement item at our expense or to issue a refund; such obligation to be at TableArt’s election.
What about returning an item received as a gift?
Items purchased as a gift are subject to the same return policies as regular purchases, except that gifts may be accepts for exchange or store credit within 30 days of the original date of purchase, provided that the gift is in original condition and in original packaging.
Please follow the instructions above under “How do I return something to you?”
What are your shipping charges?
Our shipping charges for states, other than Alaska and Hawaii, are as follows;
|
Dollar Amount of Order |
Shipping & |
|
$100 or less |
$15 |
|
$101-$300 |
$20 |
|
$301-$500 |
$25 |
|
$501-$750 |
$30 |
|
$751-$1000 |
$40 |
|
$1001-2000 |
$50 |
For shipments to Alaska, Hawaii and international locations, we will contact you via email with a quote for shipping and handling (which will be billed separately, and we will not ship until you have approved these charges via reply email).
For any purchase that totals over $2000, we will contact you via email with a quote for shipping and handling charges (which will be billed separately from your purchase, and we will not ship until you have approved these charges via reply email).
Do you ship internationally?
Yes. For international shipments, we will contact you via email with a quote for shipping charges (which will be billed separately from your purchase, and we will not ship until you have approved these charges via reply email).
For international shipments, any duties or customs charges will be the responsibility of the recipient.
What are Cookies?
Cookies are small pieces of information sent from a web server to your computer. These cookies are placed on your computer if your browser allows for it. These allow us to personalize, customize, and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as your name, address, or payment information.
Do you offer a Trade Program?
Yes. Please email us at [email protected] or confer with one of our Sales Associates in person or by phone at 323.653.8278.
Additional questions?
If you have other questions that we have not answered in these FAQ's (or in our Terms or Privacy Policy), please contact us via email or call us at 323.653.8278. We are available during store hours.